Product Warranty

(a) Warranty. Mercer Culinary warrants that Mercer's products shall be free of defect in material or workmanship for the time periods indicated on the Product Warranty Overview below. The sole and exclusive remedy under this Warranty is the repair or replacement of the defective product. To make a warranty claim, User should contact Mercer in writing at 1860 Smithtown Ave., Ronkonkoma New York 11779.

(b) Exclusions. This Warranty does not cover any other conditions or subsequent developments such as those attributable to the use of the products for purposes other than in accordance with generally accepted best industry practices, minor imperfections, surface markings due to shipping and handling, minor color variations, normal wear, or damage from misuse or abuse such as dishwasher or harsh cleaning methods, neglect, accident, or alterations.

(c) Limitation of Warranty. UNDER NO CIRCUMSTANCES SHALL MERCER BE LIABLE FOR EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES, NOR FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT.

PRODUCT WARRANTY OVERVIEW
  • Limited Lifetime
  • MX3® Knives
  • Renaissance® Knives & Forks
  • Genesis® Knives & Forks
  • Millennia® Knives & Forks
  • Praxis® Knives & Forks
  • Asian Collection Knives
  • Ultimate White® Knives
  • Mercer Tools Stainless Steel Knives, and Forks
  • Mercer Culinary Garnishing and Carving Tools
  • Hells's Handle® Turners, Forks and Bench Scraper

  • 1 Year
  • Non-Stick Paring Knives with Sheath
  • Mercer Culinary® Sharpening Steels
  • Mercer Culinary® Nylon Cutter Sets
  • Hell's Tools® Mixing Spoons, Spatulas, Utility Tongs and Spootensil® items
  • Mercer Culinary® Plating Spoons and Tongs (Precision and Precision Plus™)
  • Mercer Taste™ Tasting Spoon/Fork
  • Millennia® Turners, Spreaders, and Pie Servers
  • Praxis® Turners and Pie Servers
  • MercerGuard™ & MercerMax™ Cut Gloves

  • 6 Months
  • M33082 Corkscrew
  • M35150 Herb Scissors
  • Kitchen Shears
  • Millennia® Pizza Cutters
  • Mercer Cuts™ M33242 Competition Knife
  • Mercer Rules™ Measuring Tools
  • Mercer Grates™ Handheld Grating Tools
  • Knife Guards
  • Mercer Culinary® Combination Sharpening Stones

  • 90 Days
  • M23841 Leather Sheath for Produce Knife
  • Triple Diamond™ M10000 Electric Sharpener
  • Double Diamond™ M10200 Handheld Sharpener
  • Mercer Culinary M15950 Sharpening Guide
  • Mercer Culinary Pocket Sharpeners
  • Mercer Culinary Silicone Bake/Work Mats
  • Mercer Culinary Silicone Plating Brushes and Wedges
  • Mercer Culinary M33064 Allergen Safety Storage Tote
  • Mercer Culinary Cutlery Storage Cases
  • Mercer Culinary Chef Apparel
  • Mercer Culinary Hand Slicers and Mezzalunas
  • Mercer Culinary Magnetic Knife Bars and Knife Boards

Incidental, special, consequential or indirect damages are disclaimed and are excluded from this warranty.  Some states do not allow the exclusion or disclaimer of such damages, so the above exclusion or limitation might not apply to you.

For more information, contact us by e-mail at info@mercerculinary.com or call us at 1‑800-221-5202.

NO ACTIVATION REQUIRED FOR WARRANTY:  You may have purchased a Mercer knife with a warranty that required activation of the warranty.  Mercer no longer requires activation, and your warranty is effective, without activation, as long as you are the original purchaser and retain your proof of purchase.  If you have any questions, please feel free to contact Mercer.